Questions, answered.
The things owners ask before they start, and in their first week. If yours is not here, ask us directly.
How much does Schedule Space cost?
£150 per month. There is one plan and every feature is in it: online payments, packages, group classes, waiting lists, reports, reminders, promo codes, employee management and the rest. Nothing is held back for a higher tier.
Is there a free trial?
Yes. Your first month is free, with the full product, so you can set up your business, take real bookings and decide with evidence.
Do I have to sign a contract?
No. The subscription is month to month and you can cancel at any time.
How do I take payments?
Three ways, and you can mix them per service:
- Online, when the client books, through your connected Stripe account.
- Packages, where a client buys a bundle of sessions up front and books against it.
- Pay-at-site, where you take payment in person and the booking simply records it.
Stripe is connected in step 5 of setup. Payouts go straight to the bank account you register with Stripe.
Can I run group classes?
Yes. A service can be a one-to-one appointment or a group class with a capacity. When a class fills, clients can join a waiting list and are offered the space if someone cancels.
What happens when a client needs to change or cancel?
Amendments, cancellations and refunds are handled inside the booking. Change the time, cancel it, or refund an online payment without leaving the calendar. The client gets an email confirming what changed.
Do clients get reminders?
Every booking sends an email confirmation, and a reminder goes out before the appointment. You do not need to send anything yourself.
Can I offer discounts?
Yes. Create promo codes for clients to enter at booking, and set employee discounts so your team can book at a reduced rate.
Can my staff use it too?
Yes. Add employees to your business, set the time windows they work in your schedules, and see their bookings alongside your own in the calendar. The calendar filter lets you view yourself, your whole team, or one person at a time.
How do new clients find me?
Once your business is activated it is listed in the Schedule Space app, where clients can find you, see your availability and book. Existing clients can book from the same app.
Can I run more than one business?
Yes. You can create multiple businesses from the same account, each with its own profile, schedules, resources, services and calendar.
What do I need to do to go live?
Six steps, in order: business profile, schedules, resources, services, Stripe, then activate. The home screen shows a tick against each one as you complete it. Most owners finish in an afternoon. The page-by-page walkthrough covers each screen.
Which timezone are bookings shown in?
Your business timezone. The calendar states which timezone it is displaying, for example BST, so there is no ambiguity for you or your team.
Is there any reporting?
Client activity reports show who is booking, how often, and what they are booking, so you can see which services are working and which clients you have not seen for a while.